CMI 309 Responding to Conflict in the Workplace Assignment Help in UK

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Assignment Task 1: Understand the nature of conflict in the workplace

Conflict is a normal, and even healthy, part of any workplace. After all, with so many people working together towards a common goal, it’s only natural that there will be disagreements from time to time.

AC 1.1 Identify reasons for conflict in the workplace

There are several causes that may lead to development of conflict within workplace. Some of the most common causes of conflict include:

Different values or beliefs: People in a given group may be faced with a disagreement in that they may not tend to agree on the best way of doing things due to perhaps divergent values and beliefs. For instance, a person who respects order and schedules with come into conflict with a person who respects details and perfection.

Miscommunication: Lack of communication or rather faulty communication is often a root of conflict. For instance, one person might not catch their manager’s instruction properly or another person may assume something which is incorrect.

Lack of resources: This made people compelled by art to sometimes fight for resources in case they are not enough. For instance, two employees may work on similar tasks and require the same tool to complete their tasks.

Personality clashes: Sometimes individuals cannot find common ground between them. Though two people may work in the same profession, they may be using different approaches or have a different mode of interaction.

AC 1.2 Define the scope of conflict which may occur in the workplace

Conflict at workplace can be as simple as disagreement between two employees or can reach disputing to the extent that the employees physically fight one another. One thing the reader ought to understand is that conflict does not have to be perceived as a negative thing since it could often be associated with a productive force behind innovation.

AC 1.3 Explain the impact of conflict in the workplace

In this piece, it will reveal that conflict can cause both positive and negative effects on a workplace organization. On the bright side, conflict brings the opportunity to make people pay attention to something that they would not pay attention to in normal circumstances and use the brain to look for ways and means of solving the same problem. It can also assist in developing the team spirit cohesiveness since people must come together and work on the solution of the problem. On the negative side conflict creates stress and anxiety and results in unfavorable relation between co-workers.

Assignment Task 2:  Understand the signs and causes of conflict in the workplace

AC 2.1 Discuss the signs of conflict in the workplace

For one to notice that conflict is brewing in the workplace he or she will be able to identify symtps that includes. Some of the most common signs include:

• What may be referred to as tension or discomfort in a working relationship.
• Individuals make an attempt not to meet or even become oblivious of each other’s existence
• Other negative behaviours include sickliness; coming to work late constantly.
• Decreased productivity
• Gossiping or rumor-mongering
• Complaints or negatives comments

AC 2.2 Explain methods used to investigate causes of conflict in the workplace

There are some techniques that can be employed in order to understand the roots of the conflict at work. Some of the most common methods include:

Observation: Looking at the general behavior of the workers, one may in fact see signs that suggest conflict, or the Center for Disease Control and Prevention conflict triangle, is apparent.

Asking questions: This involves questioning colleagues, one on one or in a group, or during a meeting to help determine the possible causes of conflict.

Interviews: I think conducting an interview with the employees would help the management discover some root causes of conflict.

Surveys: Questionnaires can be quite effective for gathering the information from many employees as to their conflict situations at the workplace.

Assignment Task 3: Know how to respond professionally to conflict in the workplace

Workplace conflict is inevitable regardless of how friendly and extrovert you are to your fellow employees. Although some conflict may be petty, others may be more serious hence cause a lot of disturbance in the work place. Conflict resolution is a crucial aspect of learning how to cope with a conflict situation to ensure that the workplace adopts an excellent working relationship with the employees.

AC 3.1 Compare formal and informal methods of responding to conflict

There are both formal and informal methods of responding to conflict in the workplace. Some of the most common methods include:

Formal methods:

Grievance procedures

Disciplinary procedures

Mediation

Conciliation and arbitration

Informal methods:

Open communication

Problem-solving

Collaboration

AC 3.2 Discuss the skills and knowledge required when responding professionally to conflict in the Workplace

Some of the skills and knowledge required when responding professionally to conflict in the workplace include:

Active listening: This means focusing on the speaker, and doing your best to put yourself in that person’s shoes.

Empathy: This entails using the information that you are processing to see the other person’s angle, and feelings.

Patience: This is especially the case when one is trying to negotiate, it does not occur instantly that everybody gets a desirable solution.

Flexibility: This means being ready to consider other approaches and being ready to meet in the middle.

Assertiveness: This entails the ability to assert oneself champion cleanly and kindly and also respecting the ablities and nature of the other involved parites.

Conflict resolution: This is this one, a settlement to the dispute that has been reached by both the disputants.

If you can use all the above skills when faced with conflict that has arisen in the workplace you are likely to be able to sort out the dispute effectively and continue to have a good relationship with the co-worker.

AC 3.3 Explain how to repair working relationships following conflict

After a conflict has been settled it is always good to attempt to reconcile with the person you had a conflict with at the workplace. This can be done by:

Apologizing: If you acted wrong in some way, or if you had a part to play in the problem, then you should say sorry for it.

Forgiving: In case the other person has said sorry, or in case you have been able to manage the conflict, then, one must let go of the anger or grudge that one has against him or her.

Building trust: This process entails developing Confidence which was eroded throughout the crisis. This can be achieved by telling the truth, and being trustworthy or by simply following one’s promise.

Communicating: This entails the act of ensuring that you are free to talk with the person you clashed with, if you meet them again you’ll not clash.

If you can follow these instructions, the chances of fixing the working relationship and keeping a good standing with the person you had the conflict with will be much higher.