CMI 316 Monitoring Quality To Improve Outcomes Assignment Help UK

Pay To Do My 316 Monitoring Quality to Improve Outcomes Assignment in UK

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CMI 316 Task 1: Understand the purpose of monitoring quality in the organizational context.

Understanding the organizational context behind the purpose of quality monitoring will ensure that data is collected using appropriate methods and tools. The collated data should be applied in decision-making on improvements to be made.

AC 1.1 Explain the reasons and benefits of monitoring quality in the organization.

Why monitor quality?

• To ensure that care delivery is at a level of standard required
• To identify possible areas for improvement
• To give recommendations for change
• To ensure that clients/patients are provided with the best care
• To improve results for clients/patients

Benefits of monitoring quality:

• Identifies problems earlier
• It ensures prompt corrective action
• Improves the quality of care provided
• Improves the outcome of client/patient care

AC 1.2 Explain the consequences of failing to monitor quality in the organization.

If the management of an organization fails to monitor the quality of its products or services, then it leads to several damaging side effects, such as:

• Customer dissatisfaction and loyalty
• Negative publicity
• Poor competitiveness
• Employee’s morales
• Reduced profits
• Suits from customers or regulatory agencies
• Contract cancellation
• Fines and penalties from regulatory agencies
• Loss of business reputation.

CMI 316 Task 2: Understand the use of quality systems and tools and techniques for monitoring outcomes

Now, there is an absolute need to understand what monitoring of outcomes is and how different quality systems, tools, and techniques can be used for this purpose. This will ensure that the best method is used for the needed data.

AC 2.1 Outline accredited quality systems and standards used in organizations to monitor and measure quality.

There are various quality systems and standards designed to quantify and track quality in organizations. Some of the most common among these include:

• ISO 9001 – This is an international standard providing requirements for a quality management system. This way, it allows the establishment of this standard in any organization, large or small, irrespective of their sector.
• ISO 14001 This is an international standard that gives the requirements for an environmental management system. This can control the impact of an organization on the environment as well as improve environmental performance.
• OHSAS 18001- This is an international standard, which provides requirements for a health and safety management system. Therefore, it can help organizations control their health and safety risks and improve their health and safety performance.

AC 2.2 Explain the internal systems used by organizations to check and measure quality.

Quality assurance is an ordered system of procedures and checks established by the organization to ensure that its products, services, or any desired output meets certain standards. In practice, it includes all activities from the initial planning stages to delivering the final product or service. Quality control is a component of quality assurance; hence it is concerned with detecting and fixing errors and flaws during the production process. The system coupled with another system helps organizations ensure that their products and services are high quality.

There are several techniques that are put into place in assessing and measuring quality. By doing so, organizations will actually inspect, audit, or perhaps test if their products and services comply with the standards. They can also depend on statistical methods, like Six Sigma, in order to identify and remove errors in the production process. Through these several quality-checking methods, organizations ensure their products and services meet the measure.

AC 2.3 Summarise the tools and techniques used for monitoring and measuring quality and improving outcomes.

Quality assurance is the monitoring and improvement process in organizations through and by which organizations can monitor whether their products and services are of quality or not. There are several tools and techniques quality assurance comprises, including quality control charts, process mapping, and root cause analysis.

• Quality control charts serve to track data and identify trends over time.
• Process mapping helps one to see how the process works, find where the bottlenecks are, and make improvement suggestions.
• That is to say, root cause analysis is that which refers to the identification of underlying causes that may have initiated or caused a problem such that it could eventually be solved.

These are only a few tools and techniques that can be used to ensure quality. These tools enhance the quality of the product and services, thereby ensuring that the customer receives the best value for every dollar spent.

AC 2.4 Explain the benefits and challenges of using tools and techniques to monitor and measure quality.

Here are some of the advantages that tools and techniques in monitoring and measuring quality have:

• Detection of problems at an early stage, allowing them to be corrected before causing immense damage.
• One can improve processes and prevent waste.
• One saves a lot of money by reducing scrap and rework.

In addition to these benefits, there are also a few challenges that apply to the use of quality monitoring and measurement tools and techniques.

• Implementing them sometimes becomes cumbersome in practice
• Sometimes, it is costly because of the costs associated with purchasing and maintaining the required equipment
• Sometimes, it is time-consuming as far as gathering and analyzing data is concerned. All the same, the gains from using quality monitoring and measurement tools and techniques outweigh the problems.

Improving the quality of products and services, and thereby saving money, is done by effectively utilizing these tools so that customers’ needs are actually met more precisely.

CMI 316 Task 3: Know how to monitor quality and report on outcomes.

It is essential to know how you can monitor quality, report outcomes, and ensure that the products and services you provide meet your standards. 

AC 3.1 Explain the process of monitoring quality in the workplace.

The process of quality monitoring in the workplace refers to the system put in place by an organization to ensure that its products and services meet the necessary standards and requirements.

• Normally, this process begins with the articulation of quality-related policies and procedures. Such policies and procedures are statements that depict what would constitute quality and guidelines on how to achieve this quality. They also outline the organization’s response to problems that come up in an attempt to solve them.
• But a quality tracking and measurement system follows. This system will track both the positive-that is, conforming-to-requirements aspects of the product or service delivery and the negative-that is, nonconforming-aspects. It will identify trends over time so that changes in quality can be rapidly detected and addressed.
• Data needs to be analyzed once it is gathered for weaknesses or areas of improvement. The analysis should occur regularly, and the result should be communicated to top management.
• Lastly, there should be corrective and preventive actions concerning any problems found. The actions could be changes to policies and procedures, improvements in the process, training of employees, and other measures.

AC 3.2 Explain how the outcome of the monitoring activity may be assessed.

There are several ways by which the outcome of the monitoring activity can be assessed.

• To begin with, the data gathered by the monitoring system needs to be analyzed for it to pick trends or problems.
• Customers can be asked for feedback on the products and services they have received.
• Independent audits to ascertain whether the organization has acted in accordance with the quality standard are performed third.
• Lastly, the results of monitoring activities must always be reported to senior management so that they may make more informed decisions on how to help improve quality in the future.

AC 3.3 Identify methods for reporting outcomes.

There are several ways the results of quality monitoring activities can be presented.

• Preparation of a report summarizing data collected by the monitoring system. The report should indicate any trends or problems that have been detected.
• Another could be to report the output of the quality monitoring activity to the top management level. The meeting would once again be seized as an opportunity to raise all issues of concern and brainstorm possible solutions.
• Lastly, the result of the quality monitoring activity may be passed on to the employees through training or any other means considered appropriate. This method of communication will let the employees know what quality entails and how they can play their roles in efforts to enhance it.

Some of the methods that the outcomes of quality monitoring activities could be reported include the ones mentioned above, among many more. The best method, however, would depend on what suits the organization best.