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Assignment Task 1: Understand the scope and purpose of quality management within organisations

1.1 Evaluate the scope and purpose of quality management within organisations

Scope of Quality Management:

The scope of quality management within organisations is all activities that contribute to the creation of products and services. This includes the planning, development, and delivery of these products and services.

Purpose of quality management:

Quality management, therefore, in organisations ensures products and services are delivered to satisfy the needs of the customer and the products are fit for purpose. Quality management also enables an organisation to identify problems that can occur during production.

1.2 Analyse organisational structures for managing quality

 There are different organisational structures that can be used for quality management.

The most common one is the functional structure, which is based on departmentalisation. This kind of structure usually has a quality assurance department that makes sure products and services meet customer requirements. 

The other common type of organisation structure in terms of management of quality is the matrix form. It combines the work structures both functional and project. The advantages of this system are that it makes coordination in departments possible. It may add more complexity to the management aspects and more resources can be demanded by this structure.

1.3 Examine the influence of stakeholders in quality management

 Stakeholders often have an influence on quality management in any organisation. Some of the stakeholders can be either internal or external, and they might positively or negatively influence quality management. Shareholders can demand a reduction of costs and hence compel corners to be cut while executing the process of quality management. Similarly, customers may require high-quality products or services from them.

On the other hand, there is a motivation of employees towards producing quality work to acquire bonuses or promotions. Finally, government regulations can have a positive or negative influence on quality management. Organisations should, therefore be aware of the various stakeholders and their potential influence on quality management.

1.4 Analyse the impact of quality management systems on an organisation’s activities

Quality management systems, often abbreviated as QMS, help organisations identify and control the factors that affect the quality of products or services. A business can then guarantee that it is continually satisfying customers by establishing and maintaining a QMS.

In addition, QMS helps businesses to improve processes and avoid possible problems. Therefore, it leads to a significant number of benefits in terms of both quality and efficiency for the businesses implementing a QMS.

In addition, QMS also enables businesses to gain new contracts and extend their operations. In short, the effect of quality management systems on the activities of an organisation can be very positive.

Assignment Task 2: Understand approaches for managing quality

2.1 Evaluate approaches for managing and maintaining quality

In all businesses or organisations, the maintenance of high quality is what brings success. There are various ways through which high standards can be achieved.

• A very common one is to introduce a quality control department. This department tracks every aspect of the product or service from its birth in the mind of the developer to its delivery. Quality control departments often use a mix of inspections and audits as tools to identify the areas for improvement.
• Another approach to ensuring quality management and maintenance entails a quality management system that will set quality standards and keep them at that level for the long haul. Quality control departments are commonly used in companies that have implemented a quality management system since it add other layers of checks and balances.

2.2 Evaluate the tools and techniques used in quality management within an organisational setting

There are different tools and techniques in quality management, and each tool has its own strengths and weaknesses. The most common ones include quality control charts, process capability analysis, and root cause analysis.

• Quality control charts: Quality control charts are probably one of the most frequently applied tools in quality management. It is a graphical method that helps businesses identify a need for improvement at an early stage. Quality control charts can be used to monitor different quality metrics, like defects per unit, the number of customer complaints, and the percentage of items failing an inspection.
• Process capability analysis: Another very common quality management tool is process capability analysis. It assesses the ability of a process to meet specifications. The areas in which the process needs to be improved can also be determined by this analysis.
• Root cause analysis: Root cause analysis is a tool used to identify the underlying cause of a problem. It is often used to prevent problems from occurring in the future.

Assignment Task 3: Understand the application of continuous improvement within organisations

3.1 Justify the use of short and long-term strategies for continuous improvement

 Any business or organisation wanting to enhance its operating practices should engage in both short and long-term continuous improvement strategies.

• A short-term strategy can be identifying and implementing improvements in specific areas of business on an immediate basis. For instance, if marketing campaigns that exist are not giving the expected results, then a short-term improvement strategy would be to analyse those campaigns and make necessary changes to them. Such a strategy can produce quick results but is not always sustainable over time.
• The strategy would be to create a corporate culture that encourages innovation and taking risks, which would be long-term. This may include employee training and development, encouragement of creativity, and establishing procedures for the rapid implementation of new ideas. Though it takes longer to come to fruition, such strategies can lead to more substantial and sustained improvements over time.
• Ultimately, the best choice for any given organisation will have to depend on its needs and goals. However, both short-term and long-term strategies can be extremely important in achieving continuous improvement.

3.2 Evaluate the process for embedding continuous improvement within an organisational setting

 Any organisation that would like to be successful must continue to upgrade its operations. This requires a fundamental transformation in terms of how people think at work, though.

• An organisation can have continuous improvement only if its management team first creates a culture that changes. Such a change would be one that would put employees in a continuous mindset concerning how they can best optimise processes.
• It starts by establishing clear objectives and measures of success. In the absence of these two factors, any kind of improvement initiative will probably not go far.
• Finally, management should provide employees with the resources and support they need to implement new changes.

By doing this, organisations will produce an environment that is conducive to ongoing improvement.

Assignment Task 4: Know how to judge the success of quality management

4.1 Discuss how the effectiveness of quality management within an organisational context can be assessed

  Quality management is the process through which organizations identify and monitor key factors that are used in producing their products or services. This will ensure the products and services will be of the right quality as they meet the needs of customers as well as other stakeholders involved. There are a variety of ways through which quality management can be assessed.

• Another way to look at this is through customer satisfaction rates. If customers are satisfied with the quality of an organisation’s products or services, then there is a good sign that quality management is working effectively.
• Another way of determining this is by checking the defective products or service levels. If the levels of defects are high, then quality management is not working as it ought to be.
• Finally, another way of measuring the effectiveness of quality management is through the cost of quality. This includes the cost of conformance, ensuring that products or services are of the required quality and the cost of non-conformance, which is the correction of defects or reworking of products or services not meeting the quality standards.

Considering all three factors, an organization can have a good idea of how well its quality management processes are performing.

4.2 Evaluate the use and purpose of a scorecard method to judge the success of quality management

 A scorecard is a measure of an indicator of the success of quality management within an organization. It often is used to grade or rate employees, departments, or organizations as a whole.

A numerical value is assigned to every component of quality management in a scorecard system, which is then summed up for computation of the total score. This total score can thus be used for comparison among various organizations or to show improvement over time in any organization.

While the scorecard system has its strengths, it also has several limitations.

• One of the shortcomings of the scorecard system is that it has little or no consideration of the actual complexities of real businesses in reality. For instance, in this case, a higher ranking of a company through a scorecard does not indicate at all that it produces products or services that are much better than the ones in the case of a lower-ranking company.
• Implementation can be time-consuming and even too expensive for the scorecard system.

However, despite the mentioned drawbacks, the scorecard system remains one of the most widely used methods for the quality management assessment of an organisation.