Level 5 CMI 503 Principles of Managing and Leading Individuals and Teams to Achieve Success Assignment Exmaple
INTRODUCING ASSESSMENT
When individuals and teams are managed well, organisations thrive and staff satisfaction increases.
Assessment brief CMI 503 has been designed to equip managers with an in-depth understanding of the theoretical and practical approaches to leading and managing teams effectively. Managers will identify the techniques used to monitor and manage individual and team performance, assess current and future capabilities and adopt approaches to respond to these. On successful completion of the unit, managers will not only understand how to meet the challenge of leading individuals and teams, they will know how to support, motivate and inspire them to exceed expectations.
SCENARIO A
You manage a department in a large organisation, which has clients in the UK, Canada, USA, and Ireland. It is your first experience of managing multiple teams within a department and you are highly committed to making
this new role a success. The department comprises of 4 teams and provides a range of services and support to its customers.
Departmental Structure Composition of each team s and provides a range of services and support to its customers.
Team 1 – UK Team leader
Team 2 – Canada Team administrator
Team 3 – USA Call handlers
Team 4 – Ireland Technical experts
Finance administrator
Contractors as and when required Within each region, the team leader is responsible for managing day to day activities such as work allocation and
administration activities such as staff holidays, absence etc.
Because of the difference in time zones across the four countries, there are a number of additional challenges involved in managing each team effectively.
The teams are under pressure to meet demanding deadlines and mistakes have been made. It is unclear whether these have arisen from work pressures or the capability of some team members.
TASK 1
Write a good practice guide entitled ‘Approaches to managing and leading teams’. The good practice guide will be used by other managers in the organisation and must:
i. Evaluate TWO (2) theoretical models used for managing and leading teams (AC1.1)
ii. Discuss practical approaches for effective team management and leadership (AC1.2)
iii. Analyse TWO (2) strategies for managing team leaders (AC1.3)
Guidance for completion of Task 1
● Base your response on Scenario A, your own experience of managing and leading teams or use well chosen examples from an organisation you know well or have researched.
● The good practice guide should include sub headings. You may choose to include tables and diagrams (as appropriate) to support your discussion.
● Your discussion should be underpinned with relevant theoretical principles and models.
● Please refer to the indicative content for each of the assessment criteria (AC) outlined in the unit specification.
TECHNIQUES FOR MANAGING AND LEADING INDIVIDUALS AND TEAMS TO ACHIEVE SUCCESS
An important responsibility of any manager is to be able to monitor and manage individual and team performance, develop approaches to respond to the challenges of managing and leading multi-disciplinary and remote teamsand recognise good practice in leading individuals and teams to success.
TASK 2
Write an account on techniques for managing and leading individuals and teams to achieve success. The account must:
i. Examine TWO (2) methods that may be used to monitor and manage individual and team performance (AC3.1)
ii. Develop approaches to respond to THREE (3) challenges of managing and leading multi-disciplinary and remote teams (AC3.2)
iii. Examine good practice for enabling and supporting individuals and teams to achieve success (AC3.3)
Guidance for completion of Task 3
● Base your response on Scenario A, your own experience of managing and leading individuals and teams to achieve success or use well chosen examples from an organisation you know well or have researched.
● The account should include sub headings. You may choose to include tables and diagrams (as appropriate) to support your discussion.
● Your discussion should be underpinned with relevant theoretical principles and models.
● Please refer to the indicative content for each of the assessment criteria (AC) outlined in the unit specification.
ACHIEVING A BALANCE OF SKILLS AND EXPERIENCE IN TEAMS
The success of a team is optimised when the individuals within it have a balance of skills and experience.
A manager can support this by knowing how to use techniques to assess current and future team capabilities and requirements and understanding the role of learning and development to achieve individual and team aims.
TASK 3a
Write an account and discuss TWO (2) techniques used for assessing current and future team capabilities and requirements (AC2.1)
Guidance for completion of Task 3a
● Base your response on Scenario A, your own experience of developing individuals and teams or use well chosen examples from an organisation you know well or have researched.
● The report should include sub headings. You may choose to include tables and diagrams (as appropriate) to support your discussion.
● Your discussion should be underpinned with relevant theoretical principles and models.
● Please refer to the indicative content for each of the assessment criteria (AC) outlined in the unit specification.
